| Sales Department |
Phone
Handphone
Fax
Email
Office Hours
Extended Hours
|
+603.80625088 (Office Hours)
+6010.3667855, +6010.3667955 (Extended Hours)
+603.80624955 (24 Hours)
Submit Ticket Here / sales@netonboard.com
Mon - Fri; 09:30 to 18:30 (GMT +8)
Mon - Fri; 18:30 to 00:00 / Sat - Sun; 09:30 to 00:00 (GMT +8)
|
| Billing Department |
Phone
Fax
Email
Office Hours
|
+603.80625088 (Office Hours)
+603.80624955 (24 Hours)
Submit Ticket Here / billing@netonboard.com
Mon - Fri; 09:30 to 18:30 (GMT +8)
|
| Technical Support |
Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues
to be handled via email rather than over the phone. Thus, please issue a support ticket at
Online Support Helpdesk. All technical support request
will be handled by our ticketing system only.
|
Support Helpdesk
Email
Hours
|
http://www.supportchain.com
Submit Ticket Here / support@netonboard.com
24hrs x 7days
|
Before that, you may also search through our SupportChain knowledgebase for self help. Type in relevant keyword on Search box.
For complicated technical issue, Remote Assistance can be arranged via TeamViewer. More Info
We also provide other methods of support assistance at your convenience, please visit the Support Overview.
|
| |
| Emergency Server Issues Phone Support |
For emergency server issue, CALL / SMS Primary Contact: +6012.6171688, Secondary Contact +6010.3662688 for immediate attention.
After that, please issue your support ticket at
Online Support Helpdesk for further elaboration and to check on resolution response.
|
| |
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